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We respect your privacy

The CHAF values and protects the personal information it collects in the course of undertaking its responsibilities and continues to demonstrate a strong culture of protecting the confidentiality and privacy of clients and members of the community.

This Privacy Statement applies generally to the whole Bioenergy Victoria website. Specific privacy provisions apply to each part of the website where you may enter into a transaction with the CHAF and where we may therefore request personal information from you such as name and address.

Collection of Personal and Other Information

This CHAF website collects anonymous information through web servers. Information such as the number, date and timing of visits to the website and the pages of the website is collected for statistical purposes only to assist us to improve our service.

This website uses "cookies" (small data files that are sent to your computer). These cookies do not collect personal information. They assist us to make your experience of our website easier and more efficient for you. For instance, if you choose to personalise this web site, the cookies will enable the site to remember your preferred settings for your subsequent visits.

Where you are asked to supply personal information, you will be advised of the level of security provided for your transaction. For example, to obtain a recreational fishing licence online you will be advised of the specific privacy and security notification advice that relates to that transaction.

However if you access other organisations' sites using a link from this web page, please note you will leave the Bioenergy in Victoria website and will be subject to the terms, conditions and circumstances of the site you visit, including the level of privacy protection offered on that site. The CHAF privacy policy and protections will no longer apply once you leave this site.

Use of Collected Information

The information (both personal information you supply in transactions and other anonymous information mentioned above) that is collected by CHAF is not traded, sold or licensed. Personal information provided by you will not be used/disclosed for any purpose other than the purpose of the transaction you have entered into (for example subscribing to a CHAF newsletter or making enquiries by email) unless such a disclosure is required or authorised by the Information Privacy Act 2000 or another law for example for law enforcement purposes or to reduce the threat of harm.

Access to Information About You

You have the right to access and correct information about you that is held by CHAF. In most cased requests for access will be administered through the Freedom of Information process, particularly requests that in some way affect the privacy of another individual or relate to commercial activity. Requests for access should be sent to the Manager Privacy.

Website Usage Measurement

This website uses Google Analytics to track and measure visitation numbers using clickstream data, cookies and web beacons (outlined below). For more information visit,

This website uses clickdensity to track and measure visitor interaction with the site using clickstream data, cookies and web beacons (outlined below). For more information visit

This website uses visitor logs to measure visitation numbers and logs the following information for statistical purposes:

  • your server address
  • your top-level domain name
  • the date and time of your visit to the site
  • the pages accessed and documents downloaded
  • the previous site visited
  • the type of browser used

Clickstream data

Clickstream data refers to visitor logs and statistics that provide useful information about users’ online experience without identifying individuals. Typical clickstream data collected includes: A visitor’s computer address (i.e. Internet Protocol (IP) address) and relevant domains. Times and dates of site visits. Pages accessed (including most visited and least visited) and files downloaded Browsers and operating systems used by visitors the Bioenergy in Victoria website uses clickstream data purely for statistical purposes (such as the most popular searches and the times of the day that the  website is used most and least) without identifying individual users.


A cookie is a block of data that is shared between a web server and a user's browser. Cookies may give the server information about a computer’s identity and website visiting patterns and preferences. The Bioenergy in Victoria website does not use cookies to identify individual users.

No personal information is provided, used or accessed by these measurement methods.

For Further Information about Privacy, Contact:

Patrick Murphy, Executive Officer, CHAF,